Purchase cancellation, refund and returns policy

Under Article 43 of the Consumers Protection Act, the customer may send the provider a written notification of withdrawal from the contract or order within 14 days of receipt of goods, namely on e-mail web@spominki.eu . Returned goods must be unused, undamaged, quantitatively unchanged and in the original packaging. It is also obligatory to add a copy of the original bill to the return. After that the buyer must return the goods to the company within 14 days after the written notification on the following address: Jana Trade d.o.o., Kamniška 23, 1000 Ljubljana, Slovenia, Europe. Please attach your filled return form. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.